Privacy Policy

1. Who is responsible for your data

This policy follows the EU General Data Protection Regulation (GDPR) and the Spanish Organic Law 3/2018 (LOPDGDD).

2. What data we collect

• Contact form: name, email, phone or WhatsApp (optional), the package you are interested in and your message. With your analytics consent, also how you arrived at the website (referring site or campaign).
• Conversations: messages you send us by WhatsApp, email or phone.
• Projects: property address, apartment details, key handover arrangements and photos or videos of the property taken during the work.
• Billing: name, ID or NIE, address and bank details needed to issue invoices and make refunds.
• Website use: pages visited, device and approximate location through Google Analytics, only if you accept analytics cookies.

3. Why we use it and on what legal basis

• Answer your request and prepare a quote: steps prior to a contract you asked for (GDPR art. 6.1.b).
• Carry out the service contract, keep you updated and coordinate suppliers: performance of the contract (art. 6.1.b).
• Invoicing, accounting and tax: legal obligation (art. 6.1.c).
• Website analytics: your consent (art. 6.1.a), which you can withdraw at any time.
• Protecting the contact form against abuse (limiting requests per IP address): legitimate interest (art. 6.1.f).

We do not send marketing without your consent and we do not make automated decisions about you.

4. Who receives your data

• Our website hosting and email providers, which act on our behalf.
• Google Ireland Ltd. (Google Analytics, only with your consent; Google Fonts).
• WhatsApp (Meta), when you choose to contact us through WhatsApp.
• Furniture stores, delivery companies, cleaners and installers working on your project, only with the data they need (for example name, address and phone).
• Our tax advisor and public authorities when the law requires it.

We never sell your personal data.

5. International transfers

Google and Meta may process data in the United States. These transfers are covered by the EU–US Data Privacy Framework and/or the European Commission’s Standard Contractual Clauses.

6. How long we keep it

• Requests that did not lead to a contract: 12 months.
• Contracts, invoices and accounting records: 6 years (Spanish Commercial Code) or longer if tax law requires.
• Project photos and videos: for the duration of the project and the warranty period, then deleted unless you ask us to keep them.
• Analytics data: up to 14 months in Google Analytics.

7. Your rights

You can ask to access, correct or delete your data, to restrict or object to its processing, to receive it in a portable format, and to withdraw any consent you gave. Write to hello@setlix.es and tell us which right you want to use; we reply within 1 month.

If you are not satisfied with our answer, you can complain to the Spanish Data Protection Agency (AEPD), C/ Jorge Juan 6, 28001 Madrid, aepd.es.

8. Security

The website uses an encrypted connection (HTTPS), access to client data is limited to the people working on your project, and we use reputable providers.

9. Cookies

See our Cookie Policy.

10. Minors

Our services are for adults. We do not knowingly collect data from people under 18.

11. Changes

We may update this policy. The current version is always published on this page with its date.