Terms & Conditions

1. Who we are

The service is provided by Maksim Mikhailov, self-employed, trading as Setlix.es, NIE Z0877218A, C/ Joan Serra i Vilaró, 7, 002 F, 43007 Tarragona, Spain. Contact: hello@setlix.es, +34 611 801 505.

These terms apply to all our services. The quote and service contract you sign for your project prevail if they say something different.

2. Services

• Apartment Setup: receiving deliveries, supervising assembly, photo reports and a final report.
• Move-In Ready: everything in Apartment Setup plus cleaning coordination, appliance connection and extended support.
• Investor Package: everything in Move-In Ready plus décor and textiles, furniture selection, last-minute shopping, a follow-up visit and longer support.
• Extra services such as cleaning, textiles, Wi-Fi, smart lock, photography and furniture purchase on your behalf.

The price of furniture, textiles, appliances and other goods is not included in the service fee. We do not manage rentals or guests. We work in Valencia and surroundings.

3. Quote and contract

After a free consultation we send you a written quote. The contract starts when you sign the service contract, which details the services, price, timeline and how keys are handed over.

4. Prices and VAT

Prices are in euros and exclude 21% VAT (IVA), which is added on the invoice. The online calculator gives an estimate; the binding price is the one in your signed quote and does not change afterwards.

Furniture purchase on your behalf costs 10% of the amount spent on goods. Furniture selection is €250 and is included free in the Investor Package.

5. Payment

• No upfront payment for the service fee: you pay after completion, within 7 days, by bank transfer to our Spanish account (IBAN).
• Goods we buy for you are paid before purchase (goods + 10%). You approve every item first and receive all original receipts and invoices.
• You can also pay stores directly; we then coordinate delivery and assembly.

6. Timeline

Most projects take 5–10 days from key handover, depending on the package and supplier delivery dates. The contract states the planned dates. We tell you straight away about any delay.

7. Keys and access

Keys are handed over through your real estate agent or developer, or a lockbox whose code you set remotely. Our team shows official ID before receiving keys and we can do a video call first. We photograph the condition of the property before starting and return the keys by the method you choose.

8. Your part

• Give us correct information about the property (measurements, access, building rules).
• Make sure we can access the property on the agreed dates.
• Approve furniture and purchases in good time.
• Pay invoices on time.

9. Our guarantee

We stand behind our work:

• If a service included in your contract is not delivered or does not match the contract, tell us within 7 days after completion. We fix it free of charge, normally within 5 working days.
• Money-back: if we cannot fix it, you do not pay for that service. If you have already paid, we refund that part within 14 days.
• If the project as a whole is not delivered as agreed through our fault, you owe no service fee and we refund any fee already paid.
• Assembly is guaranteed for 30 days: if furniture becomes unstable because of an assembly error, we fix it free of charge.

The guarantee covers our service fee. Goods bought from stores are covered by the store’s and manufacturer’s legal warranty, and we help you claim it. It does not cover problems caused by wrong information you gave us or by third parties you hired directly. This guarantee is in addition to your legal rights as a consumer.

10. Right of withdrawal (consumers)

If you are a consumer and signed the contract at a distance, you can withdraw within 14 calendar days from the day the contract was signed, without giving a reason. Tell us clearly, for example by email to hello@setlix.es, or use the model form below.

• If you asked us to start the work within those 14 days and then withdraw, you pay only for the part of the service already provided.
• Once the service has been fully provided at your express request, and you acknowledged this, the right of withdrawal no longer applies.
• Goods we bought on your behalf follow the return policy of the store where they were bought; we help you with returns where the store allows them.
• We refund any amount due within 14 days of receiving your withdrawal, by bank transfer.

Model withdrawal form

11. Cancellation after the withdrawal period

You can cancel the project at any time. You then pay for the services already provided and any costs we have already incurred on your behalf (for example non-refundable orders you approved).

12. Liability

We are responsible for damage that we or the people we send cause to your property or to third parties during the work, including the loss of keys in our custody, and we pay for the repair or replacement. We are not responsible for damage that existed before we started, damage caused by third parties you hired directly, or events beyond our control (force majeure). Nothing in these terms limits liability that cannot be limited by law.

13. Substitutions

If an approved item becomes unavailable, we propose an equivalent alternative at a similar price. You decide whether to accept it.

14. Complaints

Tell us first at hello@setlix.es and we will try to solve it quickly. Official complaint forms (hojas oficiales de reclamación / fulls oficials de reclamació) are available on request. You can also contact your local consumer office (OMIC) or the Catalan Consumer Agency (consum.gencat.cat).

15. Applicable law

These terms are governed by Spanish law. If you are a consumer, you may bring any claim before the courts of your place of residence, and these terms do not limit any mandatory consumer protection that applies to you.

16. Changes

We may update these terms. The version that applies to your project is the one in force when you sign the contract.